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FAQs

Find answers to the most commonly asked questions including about our galleries, Picturehouse at FACT cinema, ticketing, facilities and new safety measures.

Are the galleries open? What are your current exhibitions?

FACT is open with three new exhibitions including Liverpool Biennial 2021: The Stomach and the Port. Find out what's on and how to plan your visit.


What health and safety measures has FACT put into place to help prevent the spread of COVID-19?

To help us protect you, we are:

  • Introducing a one-way system to help you get around the building with plenty of space.

  • Installing hand sanitising stations on each floor of the building for all to use.

  • Ensuring sanitising hand soap is provided in all of our toilets. We have also reduced the number of toilet cubicles, sinks and hand dryers to promote social distancing.

  • Frequently cleaning high contact points such as toilets, handrails, lifts and doors.

  • Encouraging contactless payment methods where possible.

  • Placing extra members of our team throughout the building, at a distance, to help guide you and answer any questions you may have.


Do you have toilet facilities?

Yes. Toilets can be found on the ground floor and first floor of the building. Certain cubicles, urinals and sinks have been closed in each area to allow for social distancing to take place while using the facilities.


Can I wash my hands or use hand sanitiser during my visit?

Dedicated sanitising stations will be located around the building in addition to the handwashing facilities in the toilets.


How do I get to FACT?

Whether you are cycling, driving, walking or using public transport, you can find out how to get to FACT by visiting Getting Here.

If you are using local public transport, you can find out more about how MerseyTravel is keeping you safe by visiting the MerseyTravel website. For up to date information on local travel restrictions, check the Liverpool City Council website.


Where is the entrance?

To help us protect you, we have introduced a new one-way system at FACT. Please enter the building via the entrance on Wood Street and exit the building via Fleet Street. We have put clear signage inside and outside of the building to help you get around. To find out more about access, visit accessibility.


Will I need to use the Test and Trace app?

We will display a QR code for you to check-in if you should wish to do so. Although it will no longer be a legal requirement, we would encourage visitors to support the NHS Test and Trace service so we can work together to reduce the spread of Covid-19. We will continue to offer an alternative way of checking in, for those without the app or a mobile device. All data is stored safely and securely. To find out how we securely store this data and how it is used, please read our updated privacy policy.


Are you doing anything online?

We will continue to provide an exciting and interactive programme of exhibitions, artworks and events in real life and online. Browse our programme of exhibition and events or check out our podcast, videos, virtual tours and resources online.

Are you doing anything outside?

Yes! We are excited to announce the launch of Cinema in the City, a brand new independent film programme of weekend screenings in hidden locations across the Liverpool city region, accompanied by food and drink from local restaurants.


Do I need a ticket to visit the galleries?

No. Our galleries are free and you do not need a ticket to visit. Just drop in! Discover our building and gallery openings times or find out what’s on.


Do I need a ticket to visit the cinema?

Yes. Please book your tickets online. If you would like to book a ticket in person, you can do so at the Box Office on the ground floor or at the Kiosk on the second floor. Please use a contactless payment method when you book tickets in person.


Are you accepting cash?

Yes, but we do encourage you to pay using contactless methods where possible.


What happened to my Picturehouse Membership during the temporary closure?

During the temporary closure, your Picturehouse Membership continued in line with the Picturehouse Membership terms (please see clause 17.3 which explains what can happen in circumstances beyond Picturehouse's reasonable control). You have not lost the value of the fees paid for your Membership. When Picturehouse is able to reopen, they will be extending the duration of your Membership to reflect the period during which their cinemas are closed, at no extra charge.

This does not affect any rights you may have in relation to your Membership. If you wish to cancel your Membership and request a refund, please see Picturehouse terms and conditions here. If you have any other questions about your Membership, please contact our Customer Care team: enquiries@picturehouses.co.uk.


I need more information. Who can I contact?

If you have a question about our building, galleries or café, you can call 0151 707 4444 or email info@fact.co.uk.

For all Picturehouse at FACT cinema enquiries, please email enquiries@picturehouses.co.uk

For up to date news on guidance and restrictions, please check the Liverpool City Council website.