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FAQs

Find answers to the most commonly asked questions including about our galleries, Picturehouse at FACT cinema, ticketing, facilities and new safety measures.

What can I expect when I visit?

Watch our welcome back video and meet the team keeping you safe during your visit.

Are the galleries open? Do you have an exhibition on at the moment?

FACT will reopen from Wednesday 19 May with three new exhibitions including Liverpool Biennial 2021: The Stomach and the Port. Find out what's on and how to plan your visit.


What health and safety measures has FACT put into place to help prevent the spread of COVID-19?

To help us protect you, we are:

  • Displaying clear signage inside and outside of the building to encourage social distancing.
  • Introducing a one-way system to help you get around the building with plenty of space.
  • Installing hand sanitising stations on each floor of the building for all to use. We are also asking all visitors to sanitise their hands as soon as they enter the building.
  • Ensuring sanitising hand soap is provided in all of our toilets. We have also reduced the number of toilet cubicles, sinks and hand dryers to promote social distancing.
  • Frequently cleaning high contact points such as toilets, handrails, lifts and doors.
  • Limiting capacity in all spaces (galleries, cinema screens etc)
  • Encouraging contactless payment methods where possible.
  • Placing extra members of our team throughout the building, at a distance, to help guide you and answer any questions you may have.
  • Please do not enter FACT if you are experiencing COVID-19 symptoms: High temperature, New, continuous cough, Loss or change to your sense of smell or taste. For advice and more information go to, visit the NHS website.


Do you have toilet facilities?

Yes. The toilets can be located on the ground floor and first floor of the building. Certain cubicles, urinals and sinks have been closed in each area to allow for social distancing to take place while using the facilities.


Can I wash my hands or use hand sanitiser during my visit?

Dedicated sanitising stations will be located around the building in addition to the hand washing facilities in the toilets. We kindly ask all visitors to sanitise their hands when they enter the building.


How do I get to FACT?

Whether you are cycling, driving, walking or using public transport, you can find out how to get to FACT by visiting Getting Here.

If you are using local public transport, you can find out more about how MerseyTravel is keeping you safe by visiting the MerseyTravel website.

For up to date information on local travel restrictions, check the Liverpool City Council website.


Where is the entrance?

To help us protect you, we have introduced a new one-way system at FACT. Please enter the building via the entrance on Wood Street and exit the building via Fleet Street. We have put clear signage inside and outside of the building to help you get around. To find out more about access, visit accessibility.

Please be aware that there are roadworks taking place along Wood Street between the Slater Street and Colquitt Street junctions from 4 Jan - 4 June (Liverpool City Council have announced that delays are expected).

Pedestrians approaching FACT from Bold Street can access our Wood Street entrance via roadwork footpaths via Slater Street or Colquitt Street. Ropewalks Square is temporarily not accessible. If you are a wheelchair or electric scooter user, or if you have a buggy or pram, we'd recommend accessing FACT from the Fleet Street side, via Back Colquitt Street.

Click here for up-to-date information on local roadworks.

Will I need to use the Test and Trace app?

We are asking all visitors to check-in using the NHS Covid-19 app. If you are visiting, please download the free app and get ready to scan the code when you arrive. It is quick and easy to do and our team is here to help. Click here for more information about the app.

If you are unable to use the app, we kindly ask visitors to share their contact details with our team - no device is required. Contact information is kept safely for 21 days and then deleted. To find out how we securely store this data and how it is used, please read our updated privacy policy.


How are you ensuring the gallery spaces are safe?

In addition to our building healthy and safety measures, we are taking extra precautions in our galleries:

  • We are monitoring the number of visitors and limiting capacity to 50% in each of the galleries to ensure there is plenty of space for you to visit.
  • We kindly ask that you follow the one-way system throughout the galleries, giving priority to those with access needs and use the floor markers to adhere to the social distancing measures.
  • We have introduced free audio guides for all artworks and exhibition texts which can be accessed through any mobile phone by scanning the QR codes in the gallery.
  • We have adapted the exhibitions to remove any high contact points.
  • We have removed all headphones from artworks with audio and replaced them with speakers.


Are you doing anything online?

In April 2020 we launched a new online programme called The Living Planet. The Living Planet explores our relationship with the natural world and is available for free, for everyone, 24/7. Check out podcasts, live streams, videos and resources about art, tech and the environment. New things are uploaded every week for you and your loved ones to enjoy remotely.

You can also visit our galleries online by exploring virtual tours of current and previous exhibitions.

Are you doing anything outside?

Yes! We are excited to announce the launch of Cinema in the City, a brand new independent film programme of weekend screenings in hidden locations across the Liverpool city region, accompanied by food and drink from local restaurants.

Should I wear a mask or face covering during my visit?

Yes. Following government guidance, it is now compulsory for all visitors to wear a face mask or covering during their visit. This includes the galleries, Picturehouse at FACT cinema and all other spaces. Our staff will also be wearing masks or face coverings to keep you safe.


Do I need a ticket to visit the galleries?

No. Our galleries are free and you do not need a ticket to visit. Just drop in! The galleries are open Wednesday - Sunday, 12:00 - 18:00. Find out what’s on.


Do I need a ticket to visit the galleries?

Yes. Please book your tickets online. If you would like to book a ticket in person, you can do so at the Box Office on the ground floor or at the Kiosk on the second floor. Please use a contactless payment method when you book tickets in person.


Is the Picturehouse at FACT cinema open?

Yes. Picturehouse at FACT cinema will reopen from Wednesday 19 May.


Is Picturehouse bar open?

Yes. Picturehouse bar will reopen from Wednesday 19 May.


Are you accepting cash?

Yes, but we do encourage you to pay using contactless methods where possible.


What happened to my Picturehouse Membership during the temporary closure?

During the temporary closure, your Picturehouse Membership continued in line with the Picturehouse Membership terms (please see clause 17.3 which explains what can happen in circumstances beyond Picturehouse's reasonable control). You have not lost the value of the fees paid for your Membership. When Picturehouse is able to reopen, they will be extending the duration of your Membership to reflect the period during which their cinemas are closed, at no extra charge.

This does not affect any rights you may have in relation to your Membership. If you wish to cancel your Membership and request a refund, please see Picturehouse terms and conditions here. If you have any other questions about your Membership, please contact our Customer Care team: enquiries@picturehouses.co.uk.


I need more information. Who can I contact?

If you have a question about our building, galleries or café, you can call 0151 707 4444 or email info@fact.co.uk.

For all Picturehouse at FACT cinema enquiries, please email enquiries@picturehouses.co.uk

For up to date news on local lockdown restrictions, please check the Liverpool City Council website.