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Job Opportunity: Gallery Mediator Job Share



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The purpose of the Gallery Mediator role is to provide excellent customer service at all times, to ensure our visitors are safe and the exhibitions are running at their best.

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Gallery Mediator Job Share

Application Deadline

Sunday 14 August 2022, 23:59

Key responsibilities

  • Acting as the interface between FACT and our diverse range of visitors
  • Responsibility for welcoming all visitors and encouraging them into the galleries, as well as communicating FACT’s forthcoming programmes
  • Researching the artists and artworks thoroughly with support from other FACT teams to be able to talk confidently about the art to our visitors
  • Answering any queries visitors may have about the work we are showing, the building or FACT in general
  • Devising and conducting gallery tours with support from other FACT teams
  • Selling tickets for FACT events and any merchandise as required
  • Monitoring Health & Safety at all times ensuring the Information Desk, public spaces and Galleries are clean, tidy, and fully stocked
  • Maintaining daily logs of visitor comments, maintenance issues and any notable details
  • Ensuring visitors respect the rules and regulations in the spaces, reporting any issues immediately to the Visitor Services Manager and taking personal responsibility for any issues that you observe on a day to day basis
  • You will also be responsible for assisting in emergency evacuations
  • Responsibility for operating technical requirements of the artwork on a daily basis, including switch on and off procedures, reporting any faults immediately to the appropriate members of the FACT team and undergoing training to conduct basic troubleshooting
  • Ensuring that surveys, data, and statements are being collected appropriately and delivered to the Marketing team
  • Assist with promoting and community bookings for gallery and other spaces
  • Assisting the Visitor Services Manager in supporting any casual staff members on duty to ensure they have everything they need in terms of information and instruction about the day ahead
  • Assisting the Visitor Services Manager in planning rotas in advance and any briefings the casual team may need
  • Take an active part in company training and workshops and contribute to your own professional development

Salary & Hours of Work

Salary: £17,290 pro rata per annum (£6916 for 0.4 FTE)

Hours of Work: 14 hours per week (0.4 FTE), scheduled on Sundays and Wednesdays.

How to Apply

FACT is an equal opportunities employer and welcomes applications from people of all backgrounds. To apply, please complete the following two forms:

  1. Application Form
    1. Please upload your CV and Cover Letter (maximum of 2 pages each)
    2. Please label the attached files as: Your Name_CV and Your Name_CoverLetter_Job Title
  2. Confidential Monitoring Form

Closing date: Sunday 14 August 2022, 23:59. Interviews will take place week commencing 29 August 2022.