This section should provide all the information you need about accessibility to the FACT building and its spaces. If the information you need isn't on the website, please contact us and we'll do everything we can to help. There are staff in every public area of the building to offer advice and assistance whenever required.

Building Access

If you have accessibility requirements, advance booking is advised so that our staff can provide assistance. Accompanying carers are eligible for a free cinema ticket. We will be pleased to reserve wheelchair spaces or seats in any particular part of the auditorium - just contact us in advance.

Pavement access to FACT is available on Wood Street and there is ramp access on Fleet Street at the rear of the building. All areas of the building - including screens and galleries - are accessible to visitors with limited mobility, including wheelchair users. There is a lift, serving all floors, in the main foyer to the left of the Tickets and Information Point.

There is a fully accessible adapted toilet on the ground floor, on the second floor near the bar and Gallery 2 and on the third floor adjacent to Screen 2. There is an emergency call-point in each toilet should you need to summon a member of staff. The Cafe, Box Office, Kiosk and Bar all have adapted counters and accessible levels for transactions.

You'll find disabled parking spaces close by on Wood Street and Bold Street and also to the rear of the building.

For information on access-friendly bus routes please download Merseytravel's Easy Access publication.

Cinema Screens

The cinema screens are situated on the top floor and are fully accessible via lift, with wheelchair access in every screen. The Box is situated on the ground floor and is accessible by wheelchair.

All four of our cinema screens have dedicated wheelchair spaces:

  • Screen 1 and 2 - the wheelchair spaces are located in the back row next to the enterance door
  • Screen 3 - the wheelchair spaces are located in the front row next to the enterance door
  • The Box - wheelchairs can be accommodated anywhere in the screen

Guide dogs are welcome at the FACT centre. If you wish to take a dog into a performance, please let us know when booking so we can arrange an aisle seat. Alternatively your dog can be cared for by a member of staff for the duration of the performance. Our staff will be happy to provide drinking water for your dog.

Our stair rails have bumps on the side to indicate the number of steps approaching each level. Three bumps mean that you are on the third step from the landing, two bumps that you are on the second step and one bump that you are on the final step.

The lift is fitted with a voice commentary and tactile aids. It has a telephone should you need to contact a member of staff in an emergency. Large print menus and film schedules are available on request.

There is a fully accessible adapted toilet on the ground floor, on the second floor near the bar and Gallery 2 and on the third floor adjacent to Screen 2. There is an emergency call-point in each toilet should you need to summon a member of staff.

All of our listings are also available in larger print.
 

In the Cinema Screens:

  • All Cinemas are equipped with infrared audio description equipment. Audio described screenings are similar to listening to a cricket or football match on the radio, having the action described to you. The normal film soundtrack comes through the cinemas surround sound speakers in the usual way, and a recorded narrator explains what’s happening on screen – in gaps in the dialogue and sound effects – through special headphones that allow the user to still hear the sound from the speakers.
  • Please note audio description has to be actively produced by the film distributors who have to decide to pay someone to write and record the audio description track. Some distributors (Warner Brothers for example) have a policy of providing AD (and subtitles) for all their films. Others distributors may never provide this service.
  • Films and events available with audio description, caption subtitles, are noted on our website listings and in print.
  • A small returnable deposit of £5 (or ID – driving license) is taken. This is not a charge for rental but to ensure safe return of the equipment.
  • All our cinemas have infra red units mounted at the front of the auditorium which send signals to our headphones and body packs. See individual sheets for further information.
  • Guests with hearing aids with the ‘T’ position option are recommended to use the body pack which creates a personal induction loop which picks up the hard of hearing enhanced soundtrack. We also have a portable induction loop system at our Box Office tills and main retail tills.
  • We provide regular captioned screenings of films when available. Captioning is a service for hearing-impaired or deaf people. These screenings have a transcription of the film’s dialogue in English along the bottom of the screen and may also describe the sounds in the film. At the moment these showings are scheduled on Monday afternoons.
  • Our programme also contains many films subtitled into English from other languages. These may also be suitable for deaf or hearing-impaired customers.
  • Films and events available with caption subtitles are noted on our website listings and in print.
  • A small returnable deposit of £5 (or ID – driving license) is taken. This is not a charge for rental but to ensure safe return of the equipment.

We understand that it's not always easy to find suitable activities for children and teenagers with autism, which is why we offer autism-friendly screenings with reduced volume and increased lighting.

Our regular Autism-friendly screenings take place on Sunday mornings and all tickets for Autism-Friendly Screenings are £3. To see the latest listings information, click here.

For information on how to arrange an autism-friendly screening, please contact our cinema manager Colin Alexander at colin.a@picturehouses.co.uk