This section should provide all the information you need about
accessibility to the FACT building and its spaces. If the
information you need isn't on the website, please contact us and
we'll do everything we can to help. There are staff in every public
area of the building to offer advice and assistance whenever
If you have accessibility requirements, advance booking is
advised so that our staff can provide assistance. Accompanying
carers are eligible for a free cinema ticket. We will be pleased to
reserve wheelchair spaces or seats in any particular part of the
auditorium - just contact us in advance.
Pavement access to FACT is available on Wood Street and there is
ramp access on Fleet Street at the rear of the building. All
areas of the building - including screens and galleries - are
accessible to visitors with limited mobility, including wheelchair
users. There is a lift, serving all floors, in the main foyer to
the left of the Tickets and Information Point.
There is a fully accessible adapted toilet on the ground floor,
on the second floor near the bar and Gallery 2 and on the third
floor adjacent to Screen 2. There is an emergency call-point in
each toilet should you need to summon a member of staff. The
Cafe, Box Office, Kiosk and Bar all have adapted counters and
accessible levels for transactions.
You'll find disabled parking spaces close by on Wood Street and
Bold Street and also to the rear of the building.
For information on access-friendly bus routes please
download Merseytravel's Easy Access publication.
Guide dogs are welcome at the FACT centre. If you wish to take a
dog into a performance, please let us know when booking so we can
arrange an aisle seat. Alternatively your dog can be cared for by a
member of staff for the duration of the performance. Our staff will
be happy to provide drinking water for your dog.
Our stair rails have bumps on the side to indicate the number of
steps approaching each level. Three bumps mean that you are on the
third step from the landing, two bumps that you are on the second
step and one bump that you are on the final step.
The lift is fitted with a voice commentary and tactile aids. It
has a telephone should you need to contact a member of staff in an
emergency. Large print menus and film schedules are available on
There is a fully accessible adapted toilet on the ground floor, on
the second floor near the bar and Gallery 2 and on the third floor
adjacent to Screen 2. There is an emergency call-point in each
toilet should you need to summon a member of staff.
There are induction loops in the Box Office and infrared
facilities in all three cinema screens. To use the infrared system,
please ask for receiving equipment at the Box Office. You will be
asked for a credit card or a £5.00 deposit for the equipment, which
will be fully refunded on its return at the end of the
Certain performances carry subtitles, these are indicated in the
brochure and on the website.
We understand that it's not always easy to find suitable
activities for children and teenagers with autism, which is why we
offer autism-friendly screenings with reduced volume and increased
For information on how to arrange an autism-friendly screening,
please contact Chris Peters