This section should provide all the information you need about accessibility to the FACT building and its spaces. If the information you need isn't on the website, please contact us and we'll do everything we can to help. There are staff in every public area of the building to offer advice and assistance whenever required.
If you have accessibility requirements, advance booking is advised so that our staff can provide assistance. Accompanying carers are eligible for a free cinema ticket. We will be pleased to reserve wheelchair spaces or seats in any particular part of the auditorium - just contact us in advance.
Pavement access to FACT is available on Wood Street and there is ramp access on Fleet Street at the rear of the building. All areas of the building - including screens and galleries - are accessible to visitors with limited mobility, including wheelchair users. There is a lift, serving all floors, in the main foyer to the left of the Tickets and Information Point.
There is a fully accessible adapted toilet on the ground floor, on the second floor near the bar and Gallery 2 and on the third floor adjacent to Screen 2. There is an emergency call-point in each toilet should you need to summon a member of staff. The Cafe, Box Office, Kiosk and Bar all have adapted counters and accessible levels for transactions.
You'll find disabled parking spaces close by on Wood Street and Bold Street and also to the rear of the building.
For information on access-friendly bus routes please download Merseytravel's Easy Access publication.
Guide dogs are welcome at the FACT centre. If you wish to take a dog into a performance, please let us know when booking so we can arrange an aisle seat. Alternatively your dog can be cared for by a member of staff for the duration of the performance. Our staff will be happy to provide drinking water for your dog.
Our stair rails have bumps on the side to indicate the number of steps approaching each level. Three bumps mean that you are on the third step from the landing, two bumps that you are on the second step and one bump that you are on the final step.
The lift is fitted with a voice commentary and tactile aids. It has a telephone should you need to contact a member of staff in an emergency. Large print menus and film schedules are available on request.
There is a fully accessible adapted toilet on the ground floor, on the second floor near the bar and Gallery 2 and on the third floor adjacent to Screen 2. There is an emergency call-point in each toilet should you need to summon a member of staff.
There are induction loops in the Box Office and infrared facilities in all three cinema screens. To use the infrared system, please ask for receiving equipment at the Box Office. You will be asked for a credit card or a £5 deposit for the equipment, which will be fully refunded on its return at the end of the screening.
Certain performances carry subtitles, these are indicated in the brochure and on the website.
We understand that it's not always easy to find suitable activities for children and teenagers with autism, which is why we offer autism-friendly screenings with reduced volume and increased lighting.
For information on how to arrange an autism-friendly screening, please contact Chris Peters