My role is all about the people who use the FACT building, helping to ensure they have a warm welcome and friendly, efficient service. In the rare moments when something does go awry, I'll find out what's happened and try to put it right with the help of the FACT, Picturehouse and Franklins teams. FACT is the space where art, film and performance cross over - working here has been an education in all three. My passion is for art works and films that tell the interior stories of people and with this in mind I write the film column for Liverpool's SEEN Magazine. FACT has social justice very close to its heart. FACT fully supports  my work as a Trustee of Liverpool Pride, and FACT is certainly one of the most LGBT friendly venues in Liverpool. Everyone is welcome at FACT - you'll always see a striking diversity of people using our spaces: the world in one building, in fact.

Joan Burnett